MeloSpot Entertainment Limited — Privacy Policy

1. Who We Are and Scope

MeloSpot (also referred to as MeloSpot Entertainment Limited, “we,” “us,” or “our”) operates multiple services under the MeloSpot brand. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our ecosystem of services.

If you are in the EEA, UK, or Switzerland, MeloSpot is the data controller. If applicable, our EU/UK representative is: [EU/UK Representative Name and Contact, if applicable].

2. Information We Collect

• Account Information: Name, email, phone number, username, password, and profile details.
• Content Data: Podcasts, event details, images, descriptions, and associated metadata.
• Payment Data: Transaction history, payment method details, wallet balance data (processed via DPO).
• Usage Data: Device info, IP address, browser type, OS, and interaction logs.
• Cookies & Similar Technologies: For site operation, preferences, and analytics.
• Communications: Messages, feedback, and support requests.

3. How We Use Personal Information

• Provide, operate, and improve all MeloSpot services.
• Process payments and manage wallet transactions via DPO.
• Host and distribute podcasts, manage events, and facilitate bookings.
• Send service updates, notifications, and marketing (where consented).
• Ensure platform security and prevent fraud.
• Comply with legal obligations.

4. How We Share Information

• With service providers (hosting, analytics, payment processors like DPO).
• With third parties where you opt in (e.g., podcast directories, event partners).
• For legal compliance and safety reasons.
• In business transfers such as mergers or acquisitions.
• With your consent or at your direction.

We do not sell personal information.

5. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and preferences. You can manage settings via your browser or our in-product controls.

6. Data Retention

We retain personal information as long as your account is active or as required by law. After account closure, data is deleted or anonymized except where legally required.

7. Data Security

We implement security measures to protect your information, but no method is 100% secure.

8. International Data Transfers

Your data may be transferred to countries with different laws. Where required, safeguards like Standard Contractual Clauses are used.

9. Your Rights and Choices

• Access, correct, or delete your personal data.
• Opt out of marketing communications.
• Withdraw consent at any time (without affecting prior processing).
• Request data portability where applicable.

10. Third-Party Links and Services

We are not responsible for the privacy practices of third-party websites or services linked within our products.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or in-app notices.

12. Contact Us